About purchases on this site
This website provides various items and online services that can be ordered through this site. This policy covers how returns, exchanges, and refunds are handled for those orders.
Overview
This policy applies to eligible products and services purchased directly through this site. Some items may be not eligible for return, as described below or at the time of purchase.
Returns
You may initiate a return no later than 30 days from the date of delivery, unless a different period is stated at the time of sale. To be qualified for a return, the item must be in its original condition, unworn (where applicable), and, if possible, in the packaging it came in.
To start a return, please get in touch with our support team using the contact details provided on this site and include your order number and a brief description of the issue. We may issue you with return instructions, including the return address and any reference number that should be included with your shipment.
Non-Returnable Items
Certain types of items are not eligible for returns or refunds. This may include, for example:
- Downloadable products or electronic content once access has been delivered.
- Perishable goods (such as food or flowers) or time-sensitive items.
- Personal care items, health and hygiene products, or other goods where returns are not appropriate for sanitary reasons if opened.
- Gift cards, promotional items, or products marked as "final sale" at the time of purchase.
If you are unsure whether an item is returnable, please get in touch with our support team before placing your order or making a return.
Shipping Costs for Returns
Unless we agree otherwise or the return is due to our fault, you may be responsible for paying the postage associated with returning your item. Shipping costs are generally non-refundable. If you receive a refund, the original shipping charges may be excluded from your refund.
Refunds
Once we get and review your returned item, we will inform you of the status of your return and whether a refund has been approved. If your refund is approved, we will issue the refund to your original method of payment.
Please note that your bank or credit card issuer may take additional time to apply the refund to your account. We have no control over these time frames and cannot expedite them.
Partial Refunds
In some situations, only a partial refund may be granted. This may occur, for example, if an item is returned in less than original condition, if parts are missing, or if the return is requested after the standard return period but is nevertheless accepted at our discretion.
Exchanges
Where available, we may allow exchanges for the same item (for example, a different size or color) instead of a refund. To request an exchange, please reach out to us using the contact details provided on this site. In some cases, we may ask you to return the original item before we send the replacement.
Damaged or Defective Items
If you receive an item that is damaged or not as described, please notify us as soon as possible. We may ask for photos or additional details in order to review the issue. Where appropriate, we will offer a replacement, exchange, or refund in accordance with this policy and applicable law.
Policy Updates
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to check this policy regularly so that you remain informed of our current return and refund practices.
Questions About This Policy
If you have any questions about this Refund Policy or how it applies to your order, please reach out to us using the contact details provided on this site. You can also visit our home page for more information.